Aflac, a leading provider of supplemental health insurance products, has been honored with the prestigious CIO 100 Award by Foundry’s CIO for its excellence and innovation in IT. This award recognizes organizations that demonstrate exceptional strategic and operational excellence in the field of information technology. Aflac’s commitment to improving customer service, empowering agents, and optimizing employee workflows has set them apart as a leader in the industry.
“At Aflac, we don’t just sell a product, we sell a promise,” said Aflac Chief Information Officer Shelia Anderson. “We promise to be there for our customers in their time of need, which has made us the No. 1 provider of supplemental health insurance products in the U.S. Our focus on enhancing the customer experience through claims automation and digital processing of life events has been instrumental in delivering on this promise.”
Aflac’s award-winning MyAflac system has revolutionized the way the company handles claims and interacts with policyholders. By streamlining processes and implementing digital capabilities, Aflac has significantly improved efficiency, accuracy, and speed in claims processing. This not only enhances the customer experience but also drives cost optimization and operational excellence.
The CIO 100 Awards program celebrates visionary and collaborative IT leaders who are driving innovation and delivering business value through technology. The award-winning teams at Aflac have demonstrated a passion for excellence, a customer-centric mindset, and a commitment to investing in technologies that elevate the overall business value.
“We are proud to be selected as a CIO 100 honoree for 2024,” said Anderson. “Our Digital Services team has played a crucial role in enhancing the customer experience, automating claims processing, and ensuring a cohesive digital experience across all customer interactions. It is essential for CIOs to focus on providing business solutions that align with the company’s goals and drive success.”
Executives from Aflac and other winning companies will be recognized at the CIO 100 Symposium & Awards in Colorado Springs, Colorado. This event brings together top IT leaders to celebrate excellence in IT and share insights on industry trends and best practices. The CIO 100 Awards program is a mark of enterprise excellence and a testament to the innovative work being done in the IT space.
Aflac Incorporated, a Fortune 500 company, has been providing financial protection and peace of mind to millions of policyholders for over 68 years. With a strong commitment to corporate social responsibility and sustainability, Aflac has been recognized as one of the World’s Most Ethical Companies by Ethisphere for 18 consecutive years. The company’s dedication to customer service and innovation has solidified its position as a leader in the insurance industry.
In conclusion, Aflac’s recognition as a 2024 CIO 100 Award honoree is a testament to the company’s dedication to excellence and innovation in IT. By focusing on enhancing the customer experience, automating processes, and driving efficiency, Aflac has set a high standard for IT leadership in the industry. This award is a well-deserved recognition of Aflac’s commitment to delivering on its promise to be there for customers when they need it most.
